FAQs

Have a question?

Call 01225 442618

info@itchyfeet.com

Bath Store

4 Bartlett St, Bath, BA1 2QZ View on map

Tel: 01225 442618

Manager: Bex Friell

Have a question about delivery costs or how to order from our site? You'll find answers to our most common questions below. If you would like to get in touch with us, please click here.

How much is delivery?

UK N.Ire & Chann. Isl. BFPO
Under £30 £3.00 £3.00 £3.00
Between £30 and £75 £6.00 £6.00 £10.00
Over £75 FREE £10.00 £10.00
Next Day Delivery ** £10 £20 £30

Free delivery to mainland UK only

Subject to stock availability and credit card authorisation, we aim to despatch all orders within 1 working day, therefore please allow 2-4 working days for delivery. All orders are subject to credit card security checks both during the online payment process and when the order is processed by our mail order department.

If you need the order guaranteed for NEXT DAY and are ordering before 12 MIDDAY select 'NEXT DAY DELIVERY' service. If you are ordering after midday call 01225 442618 to see if we can make the 'NEXT DAY' Service for that day.  The cost is £10 Mon-Thurs or £18 on Friday for a Saturday delivery and will be charged when you place your order. But the order has to be received before MIDDAY. Our working hours are Monday - Saturday 9:30 - 5:30 and Sunday 11 - 5. We use Interlink or Royal Mail for the postage so we are also reliant on their opening hours.

Delivery times are dependant on the service used and destination. If you require goods for a specific time/date then please indicate in the Notes box provided when making your order and allow sufficient time for delivery, in case of any problems with the relevant postal services.
Can you please let me know when this has been changed.

Returns and exchanges

Within 7 working days of receiving your goods (beginning the day after your goods were delivered) you have the right to cancel your order. If you do want to cancel please contact us on info@itchyfeet.com or write to us on 4 Bartlett St, Bath, BA1 2QZ.  You  will have to pay for the goods to be returned to us (unless we delivered the item to you in error or the item is damaged or defective) but we will give you a full refund for the product  plus the original delivery charges.

Click here for more information on returns

How much is International delivery?

Region Cost
Europe (including Ireland) £20.00
Iceland, Norway, Switzerland £20.00
  • For international orders we can only send goods to the registered credit or debit card billing address.
  • Actual delivery times depend on final destination. See www.parcelforce.com for more details.
  • All overseas orders are sent by Courier Service and a signature will be required on receipt. You should allow 10 days for delivery from placing the order.
  • Please call us on +44 (0) 1225 442618 (or email info@itchyfeet.com) to talk to one of our advisors about overseas postage charges.

Important notice: 

We try to encourage European sales however postage charges are problematic. Our maximum charge for postage to Europe will be £20.00. If you buy something that is lightweight and the cost of postage is less than £15 we will  reimburse you rounded up to the nearest pound. For example, the actual postage charge is £3.79 and you paid £20.00. We will remiburse you £16.00  If the actual cost is £15 - £20.00 we won't reimburse you nor will we charge you extra if over £20!. Hope that helps.

 

What is your Exchange or Returns Policy?

Returns

Sorry about this but as we are closing down our returns policy has changed to:

No refunds. Exchange only within 14 days. This includes all items.

 

What to do if an item is Faulty:

As we are closing down please conact the manufacturer directly if you have any faulty products. Explain that you purchased the product at Itchy Feet and they will help you sort out any problems.

What to do if an item is faulty?

What to do if an item is Faulty:

As we are closing down please conact the manufacturer directly if you have any faulty products. Explain that you purchased the product at Itchy Feet and they will help you sort out any problems.

Do your prices include VAT/Tax?

All prices include 20% VAT. 0% VAT is added to books and to children's clothing. If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be despatched with your goods. Local import duties may be payable by you on receipt.

What are your VAT & Company numbers?

Company Name:

Itchy Feet Ltd
Company: 3677770

VAT number is 752 835 122.

Registered Address:

4 Bartlett St
Bath
BA1 2QZ

How does your sizing work?

 We have provided size charts for most manufacturers on the site.  However, if you are in any doubt as to which size would suit you best or you need any advice please contact us on info@itchyfeet.com or by phone +44 (0) 1225 442618. 

Prices shown on the Internet

We endeavour to accurately show the prices for goods. However situations may occur where prices are incorrectly quoted- we will advise you of the correct/revised prices at the time of ordering. All prices include VAT.

Tell me about colours of your products?

Whilst every effort is made to capture the true likeness of the product colours, variations may occur. We cannot guarantee exact colour reproduction.

Help, I can't find what I'm looking for!

If you can't find what you want tell us what you need and we'll do our best to get it for you. Call us on 01225 442618 or email: info@itchyfeet.com

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